While being trained on the best way to conduct oneself in the workplace, we are always advised to be self-assured and carry ourselves with confidence. This type of behaviour is not something that may come naturally to many of us, especially due to our past experiences of dealing with figures of authority such as teachers … Read moreBeing Assertive Without Being Aggressive
Have you ever been asked a question that has struck you as offensive, patronising or just alarmingly ignorant? We’ve all likely experienced this at some point during our personal or professional interactions and have probably responded with what we considered to be the requisite level of sarcasm and irritation. Now think about a time when … Read moreAnswering Questions Without Sounding Condescending
You’re not always going to agree with everyone you meet. There are frequent instances where we find ourselves in situations where we simply cannot bring ourselves to share the perspective of another person. In such a case, how must one effectively deal with this difference of opinion? The first step would be to identify the difference between … Read moreDebating vs. Arguing
A frequent barrier in effective communication is the way we deliver an apology after an altercation. Whether in personal or professional situations, we have all managed to find ourselves in a position where we are expected to apologise for certain behaviours. Regardless of whether we feel that this apology is warranted or not, the way … Read moreThe Act of Apologising
