- Quality communication and professional conduct in customer service
- Correct pronunciation and accent
- Personal presentation and body language
- Developing professional work ethic
- Telephone etiquette and communication
- Cultural sensitivity when interacting with foreign professionals
- Polite conversation
- Professional conduct in the workplace
- Time management
- Proficient drafting of e-mails and letters
- Creating and delivering a professional presentation
- Building confidence in public speaking
- Confidence and personality development
- Effective leadership skills
